Careers

Position Summary:

THIS POSITION IS FOR TALLAHASSEE AND HAVANA

The Screener/Ambassador employee is a company representative that patient or visitor meets before entering any Neighborhood Medical Center (NMC) facility. The purpose of this position is to greet, screen, in a welcoming and friendly manner, each patient and visitor that would like to enter an NMC facility to ensure the health and safety of patients, visitors and employees. Employee is expected to work 8 hours per day. The nature of this position may require assignment to various locations, longer hours and some weekend work.

ESSENTIAL FUNCTIONS

1. Greet each NMC patient and visitor seeking entrance into the NMC facility as follows:

· Patient and visitors may be walk-up or drive-up.

· Each patient/visitor will be greeted by a Screener/Ambassador for screening and assistance as needed.

2. Ambassador Screening includes asking the following questions as appropriate:

· Do you have an appointment with NMC?

· Reason for visit?

– Pharmacy visit? Are you picking up RX? Are you asking for refills?

– Labs and/or XRAY?

– Optometry appointment

– Medical Appointment

· Screener/Ambassador asks patient screening questionnaire (see attachment)and completes screen, to be provided to patient/visitor for presentation to registration when patient called for appointment.

· Upon completion of screening Ambassador ensures each patient/visitor is provided or wearing a facemask.

· If patient/visitor answers “Yes” on screen questions indicating possible COVID-19 exposure, Ambassador will refer patient/visitor to a clinical representative for further screening.

3. Other tasks as needed to support the ongoing functioning of the organization.

SUPERVISION

Not Applicable

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities
and activities may change at any time with or without notice.

MINIMUM REQUIREMENTS

Preferred at least one year working hands on with clinical patients or in customer service.

Proficient in electronic/automated registration and information systems.

Strong communication and customer service skills.

Requires working at minimum for six (6) months in the position before eligible for position transfer and position transfer requires at least four (4) weeks notice of request to transfer from current position.

PREFERRED EDUCATION AND EXPERIENCE

Experience working in a medical office/clinical setting or pharmacy

Experience working in a Federally Qualified Health Center (FQHC)

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrates ability to problem solve and execute to achievement;

Demonstrates customer/client focus;

Skilled and able to demonstrate verbal and written proficiency in communications;

Proficient in multi-tasking and time management;

Proficient in Microsoft Suite (i.e. Word, Excel, Outlook, PowerPoint, etc.).

PROFESSIONAL ATTRIBUTES

Professional and business style that is results oriented, open and transparent;

Commitment to providing high quality healthcare to patients in underserved communities;

Flexibility;

Unquestioned integrity;

Strong planning, organizational and change management skills;

Ability to work effectively in a team environment;

Clear, concise and persuasive writing, communication, listening and presentation skills;

An orientation and commitment to deadlines and details;

Demonstrated ability to work effectively with employees at all levels;

Excellent and detailed research and analytical skills;

Able to interpret complex rules and regulations;

Decisive and exercises good judgment under pressure;

Ability to manage a diverse and demanding workload;

Ability to work in a fast-paced environment;

Must have the demonstrated ability to deal with highly confidential information.

WORKING ENVIRONMENT

This job operates in various environments which may include: office environment, mobile unit environment, assignment working out of doors in various weather conditions. This role requires the ability to use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The Ambassador may perform duties as a messenger/courier. The Ambassador will have direct contact with patients/visitors.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee may be required to stand up to 8 hours. Must be able to listen, ear, read, write and speak clearly in English.

PROFESSIONAL EXPECTATIONS AND COMPETENCIES

Dignity & Respect. No matter the circumstance, we treat everyone with the utmost respect they deserve in a professional manner.

Quality. Our promise is to deliver uncompromising quality care and service to all our patients.

Compassion. We are caregivers first, serving the needs of our patients in a welcoming and positive environment.

Empowerment. We empower people to be proactive in their care and envision their own picture of health.

Community. Our responsibility to our community is what drives us forward.

Commitment. We are committed each and every day to bring our vision of a healthy community to life.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a full-time position with benefits. Job duties include, but are not limited to: *

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains and retrieves data on NMC’s computer system.
• Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete

Qualifications

• Possess a minimum of a high school diploma or its equivalent; college degree preferred
• Least 1 year of recent work experience at medical front office or call center
• Team-oriented with excellent interpersonal and communication skills.
• Bilingual in English/Spanish/Creole is a plus.
• Ability to function independently.
• Ability to work flexible hours.

Duties and Responsibilities:

• Ensure referral policies and workflows.
• Prioritize referrals by urgency and perform within Neighborhood Medical Center protocols.
• Initiate referral process and requirements including patient demographics, insurance information and clinical encounters.
• Maintain ongoing tracking and documentation on referrals through the completion of the referral process, including obtaining clinical notes for closing the referral loop.
• Communicate with insurance companies to initiate prior approval/precertification requirements.
• Request new referrals/orders per need.
• Follow up with patients, care providers and community partners on all referrals.
• Educate and assist patients in enrolling in Medicaid, SNAP, WIC and other entitlement programs.
• Identify and utilize community resources; establish relationships with medical providers and personnel.
• Act as the point of contact for patients and specialists regarding questions or concerns.

Job Qualifications

• High school diploma or its equivalent and/or bachelor’s degree in social work or health sciences.
• Previous experience in case management or referral management preferred.
• Team-oriented with excellent interpersonal and communication skills.
• Must clear a Level 2 Background Check.
• Ability to function independently.
• Ability to work flexible hours.
• Bilingual in English/Spanish preferred.

Knowledge, Skills, and Abilities:

• Knowledge of the complete cycle of referral management.
• Effective verbal and written communication skills.
• Interviewing skills.
• Ability to work with patients in a tactful, courteous, and effective manner.
• Ability to work as a team member.
• Ability to work without supervision.

Working Conditions and Physical Effort

While performing the duties of this job, the employee is frequently required to sit for long periods of time in front of a computer screen. The employee is occasionally required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Continuous computer screen usage.

This is a full time job with benefits, job duties include but are not limited to:

• Update and file patient medical record
• Prepare exam rooms and maintain clinic exam room supplies and cleaning.
• Arrange for clinical admission and laboratory services
• Answer and return phone calls from patients
• Assist in taking medical histories and recording this information into the EMR
• Obtain vitals from patients and record in the EMR and report abnormalities to the provider immediately
• Handle client screening (ex: height / weight measurements).
• Check vision and hearing checks.
• Prepare necessary instruments for sterilization and patient procedures
• Handle medical prescriptions and referrals
• Obtain blood samples from patients as ordered
• Process all referrals to specialists and social service agencies
• Enter medical information into EMR from outside providers
• Confirm appointments for case management patients.
• Ensure proper documentation is complete and accurate for clinical measures and UDS information.
• Ensure patients are educated on the benefits of and are signed up to Patient Portal
• Other duties as assigned

Job Qualifications

• Medical Assistant Certification from a reputable institution High School Diploma / GED is required.
• Must be able to successfully complete a Level 2 Background Check
• 1+ years experience as a medical assistant
• CPR certified in infants, children and adults.
• Completion of PALS Training.
• Effective verbal and written communication skills
• Ability to deal with the public in a tactful, courteous, and effective manner
• Ability to work as a team member
• Must be able to multi-task.

This is a full time job with benefits, job duties include but are not limited to:

• Update and file patient medical record Prepare exam rooms and maintain clinic exam room supplies and cleaning.
• Arrange for clinical admission and laboratory services
• Answer and return phone calls from patients
• Assist in taking medical histories and recording this information into the EMR Obtain vitals from patients and record in the EMR and report abnormalities to the provider immediately Handle client screening (ex: height / weight measurements).
• Check vision and hearing checks.
• Prepare necessary instruments for sterilization and patient procedures
• Handle medical prescriptions and referrals
• Obtain blood samples from patients as ordered
• Process all referrals to specialists and social service agencies
• Enter medical information into EMR from outside providers
• Confirm appointments for case management patients.
• Ensure proper documentation is complete and accurate for clinical measures and UDS information.
• Ensure patients are educated on the benefits of and are signed up to Patient Portal
• Other duties as assigned

Job Qualifications

• Medical Assistant Certification from a reputable institution High School Diploma / GED is required.
• Must be able to successfully complete a Level 2 Background Check
• 1+ years experience as a medical assistant
• CPR certified in infants, children and adults.
• Completion of PALS Training.
• Effective verbal and written communication skills
• Ability to deal with the public in a tactful, courteous, and effective manner
• Ability to work as a team member
• Must be able to multi-task.
• Must have at least 1 year pediatric experience.