Employment with Neighborhood Medical Center

We invite you to join the NMC family serving others in the Big Bend.

Thank you for your interest in employment opportunities at Neighborhood Medical Center. We are a family dedicated to serving the healthcare needs of patients in the Big Bend area, as well as serving one another in the workplace with excellence. Please click the link below to access and submit our online application. You may also print the application, fill it out completely, and deliver it to the front desk at our Richardson-Lewis Service Center location at 872 W. Orange Avenue, Tallahassee.

Employment Resources
Please review “Background Screening Requirements” and “Privacy Policy”.
Who We Are

Neighborhood Medical Center is your home for healthcare, providing Primary Care, Mental Health, and Dental services to all of our patients, regardless of their ability to pay. We are the Big Bend area Federally Qualified Healthcare Center (FQHC) and a non-profit 501c3 organization. Neighborhood has all the care you need, right around the corner.

Available Positions

This is a full-time position with benefits. Job duties include, but are not limited to: *

  • Greets clients and visitors to clinic and assists with check in process.
  • Makes appointments and educates clients regarding documents they will need to provide at the time of service.
  • Answers phones and accurately direct calls.
  • Accurately enters, maintains and retrieves data on NMC’s computer system.
  • Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete

 

Qualifications

  • Possess a minimum of a high school diploma or its equivalent; college degree preferred
  • Previous experience at medical front office or call center
  • Team-oriented with excellent interpersonal and communication skills.
  • Bilingual in English/Spanish/Creole is a plus.
  • Ability to function independently.
  • Ability to work flexible hours.

This is a full time job with benefits, job duties include but are not limited to:

  • Update and file patient medical record
  • Prepare exam rooms and maintain clinic exam room supplies and cleaning.
  • Arrange for clinical admission and laboratory services
  • Answer and return phone calls from patients
  • Assist in taking medical histories and recording this information into the EMR
  • Obtain vitals from patients and record in the EMR and report abnormalities to the provider immediately
  • Handle client screening (ex: height / weight measurements).
  • Check vision and hearing checks.
  • Prepare necessary instruments for sterilization and patient procedures
  • Handle medical prescriptions and referrals
  • Obtain blood samples from patients as ordered
  • Process all referrals to specialists and social service agencies
  • Enter medical information into EMR from outside providers
  • Confirm appointments for case management patients.
  • Ensure proper documentation is complete and accurate for clinical measures and UDS information.
  • Ensure patients are educated on the benefits of and are signed up to Patient Portal
  • Other duties as assigned

 

Job Qualifications

  • Medical Assistant Certification from a reputable institution High School Diploma / GED is required.
  • Must be able to successfully complete a Level 2 Background Check
  • 1+ years experience as a medical assistant
  • CPR certified in infants, children and adults.
  • Completion of PALS Training.
  • Effective verbal and written communication skills
  • Ability to deal with the public in a tactful, courteous, and effective manner
  • Ability to work as a team member
  • Must be able to multi-task.

This is a full time job with benefits, job duties include but are not limited to:

  • Update and file patient medical record Prepare exam rooms and maintain clinic exam room supplies and cleaning.
  • Arrange for clinical admission and laboratory services
  • Answer and return phone calls from patients
  • Assist in taking medical histories and recording this information into the EMR Obtain vitals from patients and record in the EMR and report abnormalities to the provider immediately Handle client screening (ex: height / weight measurements).
  • Check vision and hearing checks.
  • Prepare necessary instruments for sterilization and patient procedures
  • Handle medical prescriptions and referrals
  • Obtain blood samples from patients as ordered
  • Process all referrals to specialists and social service agencies
  • Enter medical information into EMR from outside providers
  • Confirm appointments for case management patients.
  • Ensure proper documentation is complete and accurate for clinical measures and UDS information.
  • Ensure patients are educated on the benefits of and are signed up to Patient Portal
  • Other duties as assigned

 

Job Qualifications

  • Medical Assistant Certification from a reputable institution High School Diploma / GED is required.
  • Must be able to successfully complete a Level 2 Background Check
  • 1+ years experience as a medical assistant
  • CPR certified in infants, children and adults.
  • Completion of PALS Training.
  • Effective verbal and written communication skills
  • Ability to deal with the public in a tactful, courteous, and effective manner
  • Ability to work as a team member
  • Must be able to multi-task.
  • Must have at least 1 year pediatric experience.

This is a full time job with benefits, job duties include but are not limited to:

  • Effective verbal and written communication skills.
  • Knowledge of community resources and counseling and social work practices with high risk populations.
  • Knowledge of clinical terminology.
  • Experience working with persons in crisis
  • Ability to motivate others towards achieving goals.
  • Ability to work independently with strong sense of focus, task-oriented, non-judgmental, clear sense of boundaries.
  • Proficient in planning, teaching and relaying clinical information.
  • Comfortable working with computers and databases
  • Ability to deal with the public in a tactful, courteous, and effective manner.
  • Ability to interview well and listen effectively.
  • Ability to present patients with health education materials in a clear manner.
  • Ability to work as a team member.
  • Ability to work without supervision.

 

Job Qualifications

  • Possess at minimum a bachelor’s degree in social work, masters degree preferred.
  • Previous experience in case management preferred.
  • Team-oriented with excellent interpersonal and communication skills.
  • Must clear a Level 2 Background Check.
  • Bilingual in English/Spanish preferred.
  • Ability to function independently.
  • Ability to work flexible hours.

SUMMARY:

The Billing Manager is responsible for directing and overseeing the overall insurance and non-insurance billing and operations, which includes policies, procedures, objectives, and initiatives of the organization’s insurance billing and collections activities. He/she understands impact of revenue recognition and bad debt on the organization.

To assure timely reimbursement to the Clinic and manage the accounts receivable, the Billing Manager will review and research past due accounts, follow-up on unpaid claims and re-bill if necessary, and make collection calls on unpaid accounts. The primary purpose of this position is to assume ownership and control of the patient’s accounts receivable. He/She will be responsible to know and understand the details of what accounts receivable consists of and prepare monthly reports for analysis being able to explain increases, decreases, and trends. Communication with patients and assisting with front office duties may be required occasionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Insures integrity and compliance in all billing/collections related processes for all streams of revenue.
  • Develops, oversee, and executes action plans to insure timely collections and timely filing and follow up on claims billed.
  • Prepares analysis and uses data as a key driver to plan, organize, manage and control billing/collections processes.
  • Monitors, reports and collaborates with other departments to insure timely and appropriate charge data entry and release of charges on hold to payers.
  • Analyzes data to identify trends related to denials and rejections; develops and executes plans to avoid, reduce and resolve denials and rejections.
  • Insures proper and balanced delegation of work to billers and collectors.
  • Insures operational controls are in place to avoid unnecessary write-offs.
  • Organizes and plans improvements in clinically based denial resolution strategies.
  • Oversees the billing/collections area of organization.
  • Communicates group and organizational strategies and objectives. Contributes to associate development processes for assigned associates.
  • Ensures team members receive the appropriate training and development to improve their competencies and performance.
  • Provides assigned associates with direction and focus, timely performance feedback, motivation, and coaching.
  • Manages relationships with various consultants, vendors and insurance companies that support the collections process of the organization.
  • Promotes internal and external communication and knowledge sharing.
  • Work closely with EHR vendor to solve issues and improve processes.
  • Participates in FQHC Billing Roundtables with the Florida Association of Community Health Centers
  • Directs and ensures the timely completion of project/work plans.
  • The position will require hands on in the billing operations that serve multi-location operations.
  • Maintain positive working relationship with all staff in all departments
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Received: Works under supervision of the CFO. Supervision is received through personal conferences, general observation of work in progress and periodic review by supervisor of completed work.

Exercised: This position typically supervises Billing Specialists and Billing Systems and Collections Manager.

QUALIFICATIONS:

5-10 years of experience in Healthcare related field or in a related area.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certified Professional Coding Certification

Must clear a Level 2 Background Check.

Current (annual) TB screening and Hepatitis B immunization is requested of all employees.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree required.

Accounting or Bookkeeping education preferred.

Two years of appropriate office work experience, including at least six months performing duties similar to most of those specified above.

Experience working with and managing accounts receivable and doing reconciliation’s preferred.

Substitution: Satisfactory completion of an appropriate vocational training course of study such as medical office training may be substituted for up to one year of the required two years of office work experience.

KNOWLEDGE AND ABILITIES:

Knowledge of standard office policies and procedures. Skill in organizing time and managing multiple demands.

Skill in dealing with patients and visitors as well as other staff members.

Knowledge of traditional health insurance plans, Medicare & Medicaid, and workers’ compensation.

Understanding of concept of maximum reimbursement. Knowledge of CPT and ICD coding principles. Understand of EOB’s and skills in deciphering. Accuracy with data entry and 10-key skills. Understanding of accounts receivable management. Understanding of aging reports.

Understand how to do reconciliation.

Ability to research and take necessary action to collect on unpaid claims and patient accounts.

Skillful in the use of calculators, computers, spreadsheet software, and patient management software.

Ability to work independently and use good judgment in work prioritization

Ability to complete difficult/complex tasks. Ability to follow oral and written instructions.

PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for long periods of time, talk, hear, write, and operate a keyboard, visual acuity to read small print and view a computer monitor, reach to the top of a five drawer filing cabinet and lift boxes of no more than 30 lbs.

SUMMARY:

The Billing Specialist will perform manual and electronic billing to all third party insurance companies and patient statements using computerized patient management billing software. This position is responsible for acquiring information for claims processing, posting and processing all payments and EOB denials. To assure timely reimbursement to the Clinic and manage the accounts receivable, the Specialist will review and research past due accounts, follow-up on unpaid claims and re-bill if necessary, and make collection calls on unpaid accounts. The primary purpose of this position is to assume ownership and control of the patient’s accounts receivable. They will be responsible to know and understand the details of what accounts receivable consists of and prepare monthly reports for analysis being able to explain increases, decreases, and trends. Communication with patients and assisting with front office duties may be required occasionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for all third party and patient statement billing and monitoring using computerized billing software on a daily basis.

2. Process all EOB payments and denials.

3. Close charges and charts within 90 days/timely filing.

4. Using the computerized billing software as a tool, follow up on unpaid claims and patient accounts and perform necessary research and functions towards collection.

5. Assume ownership and control of the accounts receivable.

6. Understand the details of what accounts receivable consists of (Medicare/Medicaid, private insurance, self-pay, etc.).

7. Prepare monthly accounts receivable reports for Board of Directors meetings and be able to explain increases, decreases, and trends to the Billing Manager.

8. Recipient of insurance company and patient inquiries regarding statement and billing questions.

9. Maintain a filing system for all billing related documents to ensure efficient retrieval.

10. Maintain a desk manual.

11. Assist in front office duties that relate to billing as needed.

12. Consultant with patient to assistance with billing needs and questions

13. Maintain positive working relationship with all staff in all departments.

14. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Received: Works under supervision of Billing Manager. Supervision is received through personal conferences, general observation of work in progress and periodic review by supervisor of completed work.

Exercised: This position typically supervises no others.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certified Professional Coding certification training may be required within two years of hire and will be provided at the expense of the Center.

Must clear a Level 2 Background Check.

Current (annual) TB screening and Hepatitis B immunization is requested of all employees.

EDUCATION and/or EXPERIENCE:

Graduation from high school or the equivalent. Accounting or Bookkeeping education preferred. Two years of appropriate office work experience, including at least six months performing duties similar to most of those specified above. Experience working with and managing accounts receivable and doing reconciliation’s preferred.

Substitution: Satisfactory completion of an appropriate vocational training course of study such as medical office training may be substituted for up to one year of the required two years of office work experience.

KNOWLEDGE AND ABILITIES:

Knowledge of standard office policies and procedures. Skill in organizing time and managing multiple demands.

Skill in dealing with patients and visitors as well as other staff members.

Knowledge of traditional health insurance plans, Medicare, and workers’ compensation.

Understanding of concept of maximum reimbursement. Knowledge of CPT and ICD coding principles. Understand of EOB’s and skills in deciphering. Accuracy with data entry and 10-key skills. Understanding of accounts receivable management. Understanding of aging reports.

Understand how to do reconciliation.

Ability to research and take necessary action to collect on unpaid claims and patient accounts.

Skillful in the use of calculators, computers, spreadsheet software, and patient management software.

Ability to work independently and use good judgment in work prioritization

Ability to complete difficult/complex tasks. Ability to follow oral and written instructions.

PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for long periods of time, talk, hear, write, operate a keyboard, visual acuity to read small print and view a computer monitor, reach to the top of a five drawer filing cabinet and lift boxes of no more than 30 lbs.

Submit Your Application

Please fill in all information below and upload your Employment Application once it is completed. You will receive an automatic response email confirming that we have received your application. We are grateful for your interest in Neighborhood Medical Center.

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